Jen is the Group Chief Operating Officer for NatWest Group and a member of the Executive Committee. In this role Jen is responsible for defining and driving strategy across a broad range of functions including corporate affairs, corporate governance/ company secretariat, HR / people, legal, regulatory affairs, marketing, investment, customer journeys, property, and supply chain. She is also the Executive Sponsor for LGBT+ and Wellbeing.
Since joining NatWest in 2020 Jen has been the Group Chief Transformation and Group Chief People and Transformation Officer following 15 years at Lloyds Banking Group, latterly as Group Director, People and Productivity and sat on the Group Executive Committee.
Jen has broad and extensive Board experience – she is also a Non-Executive Director on the boards of HMRC, Morgan Sindall plc (where she also chairs their RemCo), and the Financial Services Skills Commission. She has previously sat on the boards of City, University of London, Lloyds Bank Corporate Markets and Kent Community NHS Foundation Trust.
She is a Fellow of the CIPD and co-founded Stratos, a global development programme for senior women in Financial Services.
Jen graduated from Oxford University and has three children.
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