Welcome to our Frequently Asked Questions page. Here you’ll find clear answers to the most common queries about City HR membership, events, resources, and using our new website. If you can’t find what you’re looking for, please get in touch – we’re always happy to help.
How do I get access to “Member only” part of website?
The “Member only” part of our website contains recordings of our HR Community Chats, Podcasts and some more sensitive articles and white papers produced by Associate member firms. Visit the home page cityhr.co.uk and click on ‘register’ in pink box. Follow instructions and City HR will receive an email to authorise you to have access to member only part with your chosen login and password
How do we add / delete names from our company’s distribution list (database)?
Email info@cityhr.co.uk with any changes and the team will make any amendments on the database. Members may add any number of HR staff to the distribution list and we will assume that you have the consent to do so from the relevant team members. Details are held on the City HR database until such time as we are instructed by the member firm to remove them, the relevant person asks to unsubscribe, or the member firm cancels their membership.
How many team members can come to each event?
The number of team members who can attend each event varies based on the event format. Virtual events, such as the weekly HRCCs, allow unlimited participation. In contrast, in-person events, such as Member Forums and Round-table sessions, often have limited capacity. While we make every effort to accommodate all attendees, there may be occasions when this is not feasible. In such cases, a “first come, first served” waiting list system will be implemented.
What is covered in City HR's Digital Membership?
We operate a digital offering for member firms who have an HR community based overseas who would like to access the City HR services. This is at a separate cost to the UK based membership and includes:
- Access to all 40+ HR Community Chats
- Research & best practices via our members-only hub
- Quarterly newsletter & podcast access
- One free conference ticket (in person so can be utilised for representative visiting London at that time etc
How do we cancel membership?
We would hate to see you go. If a member firm is thinking of cancelling, we will request an exit interview to gather feedback and also to see if there is anything that can be done to reverse the decision.
Is there a limit on numbers who can use the City HR services?
No, your whole HR team can use the services although certain events and services are more suited to different levels of HR professionals and this is clarified when communicating details.
Are the whole HR team members or is it individual?
City HR is a trade organisation specifically for HR professionals within the financial services sector. Membership is held at the organisational level, meaning that it is the member firms themselves—not individual professionals—that join City HR. Consequently, all employees who are part of the HR team in the UK at each member organisation are eligible to participate in City HR events and access the full range of our services. Please note that we do not offer individual memberships.
Can our non-HR colleagues use the services?
In certain cases yes, when the topic is especially relevant to them.
Are Associate members allowed to join all the Networks / Special Interest Groups (SIGs)?
All except for the Reward SIG due to the sensitive nature of the topics discussed by the HR professionals around the table under Chatham House rule conditions. With others, on the whole yes but at the discretion of the network or SIG leads.
How many team members can come to each event?
The number of team members who can attend each event varies based on the event format. Virtual events, such as the weekly HRCCs, allow unlimited participation. In contrast, in-person events, such as Member Forums and Round-table sessions, often have limited capacity. While we make every effort to accommodate all attendees, there may be occasions when this is not feasible. In such cases, a “first come, first served” waiting list system will be implemented.
Can we advertise our events to the City HR members?
Not generally but at the discretion of the City HR team. We have 24 Associate member firms and have to be fair to all, whilst not overloading the HR members with invitations in addition to our own.
Can we speak at a City HR event / conference as an Associate Member?
If there is a good fit, yes but at the discretion of the City HR team. Also when sponsoring the conference there may be a speaking opportunity included with the terms of the sponsorship agreement.
May we have a list of attendees from an event?
No, due to data protection we are not able to share, although we can share details of the firms represented at an event alongside the job titles of those present. The only exception would be if the Associate member firm was hosting an event and needed a list of names for security purposes at which time City HR would communicate this to those attending.
How do we cancel membership?
We would hate to see you go. If a member firm is thinking of cancelling, we will request an exit interview to gather feedback and also to see if there is anything that can be done to reverse the decision.
Is there a limit on numbers who can use the City HR services?
Numbers are unlimited on virtual events. With in person events this depends on capacity of venue but we ask Associate member firms to restrict to 3 per in person event (with the exception of the annual conference if they are sponsoring and may be entitled to a number of complimentary places) With regard to other services, this is at the discretion of the City HR team.
What is the role of the nominated representative?
The nominated rep is a representative of the member firm who has agreed to be the main point of contact for City HR for certain purposes – in particular renewal documents and subscription invoices.
Do we have to pay for City HR membership?
No. Affiliate membership is a mutually beneficial relationship between City HR and the member firm. Affiliate members do not receive the same services / privileges as Full and Associate member firms who pay a subscription.
Do I get access to member only part of website?
No. Access is for representatives of our Full and Associate member firms who pay a subscription fee and contains content from HR Community Chats and Podcasts alongside papers and articles of a sensitive nature provided by Associate member firms and third parties.
Are we allowed to join the City HR Networks and Special Interest Groups(SIGs)?
At discretion of network / SIG leads / by invitation only. Access is for representatives of our Full and Associate member firms who pay a subscription fee and roundtable meetings are held under Chatham House rule conditions.
Can we speak at an event / conference?
If there is a good fit, yes but at the discretion of the City HR team.
Can we advertise our events to the City HR members?
Yes but limited to 2 per year and at the discretion of the City HR team. Any such advertising would be done via email to our membership and also via LinkedIn repost.
May we have a list of attendees from an event?
No, due to data protection we are not able to share.
Do I need to sign a contract?
Yes. This contract is a simple document which requires signatures from both parties and provides clarify of what can be expected from / by both.
How do I sign into the members area of the site?
You can sign into the site here. You can also follow any of the links to log in that appear in the pages or site header. When you’re logged in, you will see a persistent option in the header or footer to visit your account area.
I've forgotten my password, what should I do?
If you’ve forgotten your password, you can re-set it yourself:
- Go to the sign in page
- Click ‘Forgotten your password?’
- Follow the instructions
How do I report issues with the site?
If you notice any information that you don’t think is correct, or functionality that doesn’t work as expected, please report it to us so we can address it. It’s helpful if you can describe what you were doing at the time, and let us know what sort of device and browser you used to access it.
Membership Fee
- The annual membership fee will be confirmed and agreed with each member depending on the member type.
- The membership fee is subject to change annually.
- Payment is due within 30 days of receiving an invoice
If payment is not received:
- After 90 days, membership may be suspended.
- After 120 days, membership may be terminated.
Membership Term & Renewal
- Membership is valid for 12 months from the start date
- Membership can be renewed annually. City HR will confirm the renewal fee around 30 days before the renewal date.
- The same suspension/termination rules apply if renewal fees are not paid on time.
City HR reserves the right to terminate membership immediately if:
- A member acts in a way that damages City HR’s reputation, or
- A member fails to pay membership fees.
How do we add / delete names from our company’s distribution list (database)?
Please contact us with any changes and the team will make any amendments on the database. Members may add any number of HR staff to the distribution list and we will assume that you have the consent to do so from the relevant team members.
Details are held on the City HR database until such time as we are instructed by the member firm to remove them, the relevant person asks to unsubscribe, or the member firm cancels their membership.
Please refer to our privacy policy for more information.