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A portal of best practice, expert insights and consultation responses on people and business issues which affect City employers and the wider financial services sector. These have been produced by City HR or by its partners in leading organisations.

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360 Feedback: Tips, 2014

Making Your 360 Degree Feedback more effective in delivering successful behavioural change.

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AI, Automation & Talent: Oracle, July 2018

THE WORLD OF WORK IS CHANGING: Changing Business - Disruptive business model, Innovation, Agility, Changing Organization - Structure, Leadership, Focus, Changing Workforce - 75% of total workforce in 2025 will be millennials.

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AI, Automation and Talent: Perry Timms, Oracle, July 2018

CITY HR - TRANSFORMATIONAL HR From Alexandra Postelnicu

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Apprenticeships in Financial Services

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Apprenticeships in Financial Services

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Apprenticeships in the City: A message from The Lord Mayor, September 2017

Apprenticeships in the City - A welcome message from The Rt Hon, The Lord Mayor, Dr Andrew Parmley

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Apprenticeships in the City: An Introduction, February 2018

How to make Apprenticeships work for your business. This webinar gives an introduction to Apprenticeships to help dismantle some of the complexity and simplify the steps involved in taking on an apprentice.

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Apprenticeships in the City: Apprentices and the Apprenticeship Levy – Practical Implications for Members, April 2016

Key objectives of the levy are to provide sustainable funding for future apprentices and to continue raising the quality of candidates to ensure that businesses see the value of engaging in this talent source with a positive outcome for growing…

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Apprenticeships in the City: End Point Assessors, February 2018

How to make Apprenticeships work for your business. Nicola Bolton, Managing Director of Acumen@Work guides you through how to access an End Point Assessor.

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Apprenticeships in the City: Hiring Externally, February 2018

How to make Apprenticeships work for your business. By Karis Stander, Managing Director at Investment 2020 guides you through the process of hiring an apprentice from outside your business.

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Apprenticeships in the City: Hiring from within your Business, February 2018

How to make Apprenticeships work for your business. Cindy Mahoney, Head of Talent Management at City HR Association, explains why apprenticeships are a fantastic opportunity to up skill existing staff.

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Apprenticeships in the City: New Programme Launched to Support Financial Institutions, October 2017

During the course of 2017, City HR has been actively seeking ways in which to help our smaller members to utilise their apprenticeship levy in a way that makes sense for the size of their business.

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Apprenticeships in the City: Processes and Job Matching, February 2018

How to make Apprenticeships work for your business. Peter Pledger, National Skills Academy for Financial Services, simplifies the processes around apprenticeships and how to match a Standard to the job you need filled.

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Apprenticeships in the City: Reforms Presentation, November 2016

Apprenticeships contribute to addressing these challenges. Relative social mobility has stagnated or declined over recent decades. The UK has low levels of intergenerational social mobility compared to some other developed countries.

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Apprenticeships in the City: Stakeholder Engagement, February 2018

How to make Apprenticeships work for your business. Cindy Mahoney, Head of Talent Management at City HR Association advises on stakeholder engagement and readying your business for an Apprentice.

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Apprenticeships in the City: The Levy, February 2018

How to make Apprenticeships work for your business. Nicola Bolton, Managing Director of Acumen@Work unpicks what the levy is and how you can use it.

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Apprenticeships in the City: Training Providers, February 2018

How to make Apprenticeships work for your business. Nicola Bolton, Managing Director of Acumen@Work guides you through how to access a Training Provider.

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Apprenticeships in the Financial Sector

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Apprenticeships: Employer Guide

We enable our nation to generate a more highly skilled workforce through apprenticeships, traineeships and awards, which create opportunity, support development and showcase excellence.

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Apprenticeships: NAS Partners Offer

Get in Go Far with the National Apprenticeship Service - The National Apprenticeship Service (NAS) supports, funds and co-ordinates the delivery of apprenticeships and traineeships throughout England.

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At The Crossroads, The Need For A Digital Rebalance – BWC

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BSB Guidance on SMCR F&PC Issues 2018

This document provides Supporting Guidance to the BSB’s Statement of Good Practice 1, in particular Principle 4 (Establishing pass/fail criteria) and Principle 5 (Evidencing the F&P assessment)

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Celebrating the Union of Finance & HR, Oracle, March 2018

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Celebrating the Union of Finance & HR, Oracle, March 2018

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Certification for Fit & Proper – Assessing Statement of Good Practice, February 2017

This Statement of Good Practice is intended to help firms implement the Certification Regime effectively, by providing a high-level set of principles relating to the assessment of fitness and propriety (F&P).

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Changing the World of Work: PTHR, July 2018

HR for the era of agile, connected, collaborative work. “the companies that are deploying agile at scale have accelerated their innovation by up to 80 percent”.

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City HR Association: Best Practice Guidance: Bullying and Harassment, February 2008

These guidance notes on tackling bullying and harassment are the latest in a series of guidance notes on various topics published by the Best Practice Group of the City HR Association to assist HR professionals deal with the many and…

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City HR Associaton: Career Handout

The City HR Association is the professional body for HR within financial services. Based in the City of London our role is to help HR practitioners at all stages of their career through training, knowledge sharing, best practice, policy development…

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City HR Compensation Forum, October 2018

Agenda of City HR Compensation Forum- Areas of focus for UK Regulators, Gender pay so far and “Year 2 preparation”, D&I hot topics in FS, Off-payroll working in the private sector, Upcoming Budget.

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City HR Compensation Forum, October 2018

Agenda of City HR Compensation Forum- Areas of focus for UK Regulators, Gender pay so far and “Year 2 preparation”, D&I hot topics in FS, Off-payroll working in the private sector, Upcoming Budget.

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City HR Conference 2017: Martin Popplewell interview with Andy Campbell

Martin Popplewell interview with Andy Campbell - City HR Conference 2017 published by City HR

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City HR Conference 2017: Martin Popplewell interview with Ben Higgins

Martin Popplewell interview with Ben Higgins - City HR Conference 2017 published by City HR

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City HR Conference 2017: Martin Popplewell interview with Nick Hurley

Martin Popplewell interview with Nick Hurley - City HR Conference 2017 published by City HR

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City HR Conference 2017: Martin Popplewell interview with Paul Hucknall

Martin Popplewell interview with Paul Hucknall - City HR Conference 2017 published by City HR

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City HR Member Forum: Making the World of Work Better for Employees, April 2016

As part of our series on safety at work, Addleshaw Goddard hosted an insightful presentation by the City of London on safe cycling and domestic violence at the Member forum in March, and put this into legal context from an…

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City HR Training and Events Schedule 2019

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City HR: Getting to The Next Stage of Your HR Career, 2018 Update

The City HR Association is the professional body for HR within financial services, based in the City of London and Canary Wharf. Our role is to help HR practitioners at all stages of their career – whether through HR and…

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Cranfield University Female FTSE Report, March 2015

Since the publication of the Davies Review in 2011, we have made huge strides in gender diversity in our top companies. We have almost doubled women’s representation and ended all-male boards in the FTSE 100.

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Dealing with Sexual Harassment Allegations – 11th April 2019

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Dealing with Sexual Harassment Allegations – 11th April 2019

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Diversity, Inclusion & Belonging – 14th May 2019

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Diversity, Inclusion & Belonging – 14th May 2019

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Diversity: A best Practice Guide for City Firms, Novemer 2010

The City HR Association Diversity Working Party has prepared this updated guide to diversity in financial and professional services firms.

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Diversity: Tips For Resolving the Gender and Diversity Issue In Our Workplace, August 2017

Tips for resolving the gender and diversity issue in our workplace by Cindy Mahoney, Organisation Development Consultant @ City HR Association.

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Diversity: Tomorrow’s Global Leaders

How to build a culture that ensures women reach the top. Everyone needs to ‘be the change’.

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Diversity: Unleashing the Power of Diversity, May 2017

The many surveys, meetings and events in preparation for and during the Power of Diversity programme revealed three remarkable statistics – 87% said they could detect very little being achieved, 84% said “my senior leaders are doing all the right…

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Diversity: Women on Boards, February 2011

At the current rate of change it will take over 70 years to achieve gender-balanced boardrooms in the UK

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Elevating women in leadership – Lee Hecht Harrison Penna

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Employer Brand: City Values Forum – Agenda

Governing values: an agenda for boards. Some questions that boards can ask of themselves to help govern values.

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Employer Brand: City Values Forum – Governing Values

Governing Values - a guide for boards of financial services companies

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Employer Brand: City Values Forum – Leading with Integrity

The ILM Level 5 Certificate in Leading with Integrity is a unique qualification designed to equip financial services managers with the core skills and knowledge to achieve commercial objectives in an ethical and sustainable manner.

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Employer Brand: City Values Forum – Obligation

The City Foundation Course ‘Leadership with Integrity’ - a management course for first level managers and a best practice guide to incorporate values into recruitment and appraisal policies.

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Employer Brand: City Values Forum – Performance with Integrity – Executive Overview

Extensive work is being undertaken within the financial services sector, and other industries, to re-direct or enhance organisational culture through embedding values and associated behaviours and linking these to every element of people management.

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Employer Brand: City Values Forum – Roadmap

This roadmap is an aid to chairmen and directors to help them make an assessment of how mature the board’s approach is to governing values. The three stages and their indicators are drawn from our research and should be used…

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Employer Brand: City Values Forum – The City Obligation

There are plenty of examples of documents which seek to set out ethical business principles. Many of these are more extensive than the City Obligation.

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Employment & Regulatory Timetable 2016

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Ethics: IBE Briefing on Ethics and HR, April 2014

When embedding ethical values into organisational culture, the roles of the company Ethics and HR functions can frequently overlap. This Briefing identifies the areas where HR and the Ethics department can work together and looks at ways in which effective…

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Events & Training Schedule 2017

CITY HR Training and Events Schedule 2017 - Learning and Development Themes for 2017

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Events & Training Schedule 2018

Employee Conduct Rules Training, Train-the-Trainer and In-House Delivery. A half day workshop for HR, L&D, Risk and Compliance on the delivery of Employee Conduct Rules Training aligned to SMCR and SIMR.

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FCA Guidance on Regulatory References

Strengthening accountability in banking and insurance: regulatory references final rules

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FCA Senior Managers & Certification Overview Video

The Financial Conduct Authority (FCA) has today proposed a new Directory to help consumers and firms check the status and history of individuals working in financial service.

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Gender Pay Gap Reporting: A Practical Guide, January 2018

In July 2015, the Government announced its goal of closing the gender pay gap “in a generation”. The Regulations 2017 will assist in facilitating this goal. This guide takes you through the steps required to meet your obligations.

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Gender Pay Reporting: The Story So Far, May 2018

Over 85% of Companies disclosed have a pay gap in favour of men. Bonus gaps are generally twice as high as pay gaps. Around 40% of companies disclosed have a mean pay gap above the ONS national average (17.4%).

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GEO WAGE Family Friendly Policies

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GEO WAGE Quadrant

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GEO: Reducing the Gender Pay Gap and Improving Gender Equality in Organisations: Evidence-Based Actions for Employers, 2018

Employers have asked us which actions are likely to improve recruitment and progression of women and reduce the gender pay gap. This guidance summarises approaches that have been shown to work need more evidence before they can be recommended as…

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Government Equalities Office WAGE Infographic

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How Agile Ways Of Working Boost Staff Engagement – JCURV Perspectives

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HR : Leading into the Future, Peter Cheese, December 2018

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HR Analytics & AI Club – 2nd April 2019

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HR Analytics & AI Club – 2nd April 2019

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HR Analytics & AI Club 31012019

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HR Transformation through Agile Working – 16th May 2019

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HR Transformation through Agile Working – 16th May 2019

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Implementing a 360 Feedback Project

360 Degree Feedback is a powerful tool used by many organisations to define and monitor key skills and capabilities, and to measure changing behaviours as a result of development and talent programmes. But without adequate preparation and communication, a this…

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LIBF Financial Services Professional Apprenticeship Guide

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Management and Leadership Excellence – A Corndel Diploma Programme

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Member Forum: International Talent Mobility, September 2018

The Right People - Talent segmentation, Talent identification, Candidate profiles, Selection criteria, Selection process. In The Right Places - Identification of need and locations, Critical roles, Key skill requirements

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Member Services Report 2018 – 2019

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Mercer Kepler: Can Conduct Be Regulated In Financial Services? March 2018

The reverberations of the financial crisis are still impacting us a decade on. Immediately after the financial crisis international bodies including the G20 and the EU tasked their regulatory bodies to find a solution to manage risks.

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News: A New Book by Charlotte Sweeney and Fleur Bothwick, October 2016

City HR is delighted to report that Board Member Charlotte Sweeney is the co-author of a new book being published by the FT in November 2016.

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News: Apprenticeship Levy: Latest Guidelines, October 2016

The Government has introduced the apprenticeship levy in response to the national workforce skills shortage and the fact that only 15% of UK businesses offer apprenticeship opportunities which places the UK 20% behind the rest of the G7 countries in…

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News: City HR Conference looks to the future, October 2017

The City HR Conference has taken a new futuristic dimension using the latest technology, space and content to set the scene for the people agenda over the next 5 years

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News: City HR Newsletter, April 2016

City HR Newsletter includes Apprentices and the apprentices levy, Mind the gender pay gap, City HR member forum.

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News: City HR Newsletter, April 2017

Artificial Interface, Robotics and the future of the HR and Learning in Financial Services. Data protection or data disclosure. Social inclusion

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News: City HR Newsletter, June 2015

The new Senior Managers Regime, and the Senior Insurance Managers Regime, will come into force on 7th March 2016. The first set of final rules was published by the PRA on 23rd March 2015.

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News: City HR Newsletter, October 2015

The Senior Managers Regime has dominated the HR landscape for many firms in banking, asset management and insurance as they respond to consultations, set up project plans and review a host of people management changes ranging from HR policies through…

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News: Empowering Productivity – A Charter for Change, October 2016

Kitty Debenham, Senior Professional Support Lawyer at Simmons & Simmons provides an overview of the Women in Finance Charter. The Charter is voluntary, but most firms in scope are expected to commit to the Charter.

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News: Inside RBS: Elaine Arden, Chief HR Officer, Explains How Diversity and Inclusion is Paving the Way for a Brighter Future, October 2016

In times of change, maintaining momentum on diversity and inclusion can often be a challenging task for equality champions. In postBrexit uncertainty, and with the Government placing considerable emphasis on gender equality this year, Elaine Arden, Chief HR Officer at…

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News: Launch of the Institute for Apprenticeships, April 2017

The Institute for Apprenticeships was launched by the Rt Hon The Lord Mayor of the City of London, Alderman Dr Andrew Parmley and the Rt Hon Robert Halfon MP, Minister of State for Apprenticeships and Skills at the Mansion House…

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News: Member Report 2017-18

The City HR conference in November 2017 explored the theme of Business and HR Transformation and particularly cited the challenges ahead in terms of the political and economical ramifications of Brexit and the evolution of technology.

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News: Mind the Gender Pay Gap, April 2016

The Government published on Friday 12 February its long-awaited draft Gender Pay Gap Information Regulations which they consulted on until 11 March.

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News: Social Inclusion: How Employers Can Change the Landscape of Opportunity, April 2017

With the Government putting significant emphasis on apprenticeships and Theresa May’s commitment to opportunity for all, many organisations are developing or monitoring their approach to Social Mobility.

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News: Talent Leads the Way to the Top Table for HR, October 2017

Over the past year, City HR has witnessed an increase in the number of HR leaders taking their place at the top table, whether this be the Board or ExCom depending on the structure and domicile of the organisation concerned.

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News: The Dark Side of Leadership, October 2017

In times of change, political scandals and uncertainty, leadership is a key competence for individuals leading organisations. Leadership requires certain characteristics, capabilities and skills which can be essential in certain contexts but can also be dangerous in other situations.

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News: What’s in Store for HR in 2016

What will be the main challenges for HR professionals in 2016? One thing that is for certain is that 2016 will be, as always, a busy one. This article outlines the key developments in store for all employers in 2016.

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Peer Knowledge: HireRight FS Employment Screening, June 2018

This year will see a number of major changes for Financial Services. Technology is transforming the nature of the sector – from blockchain and big data to fintech collaboration.

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Pensions: Punter Southall – 10 Key Dates for 2018

After several years of near-constant change to the pensions landscape, 2017 was a (relatively) quiet year for pensions as both Parliament and Government have been tied up with Brexit negotiations.

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Performance with Integrity: Linking Performance to Values: A Toolkit, 2013

The City Values Forum, in conjunction with the City HR Association, has been working with organisations in the financial services sector and the wider City community to identify those vital leadership and human resource initiatives that strengthen integrity and trust,…

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Ready for 360 Feedback?

360 Degree Feedback is a powerful tool used by many organisations to define and monitor key skills and capabilities, and to measure changing behaviours as a result of development and talent programmes.

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Regulation: EBA: Guidelines 2015 – PwC Email

The European Banking Authority ("EBA") has today published its final guidelines on sound remuneration policies (the "Guidelines"), which are due to come into effect from 1 January 2017. These Guidelines will replace the existing guidelines prepared by the EBA’s predecessor.

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Regulation: EBA: Guidelines 2015 – PwC Email

The European Banking Authority ("EBA") has today published its final guidelines on sound remuneration policies (the "Guidelines"), which are due to come into effect from 1 January 2017. These Guidelines will replace the existing guidelines prepared by the EBA’s predecessor.

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Regulation: Fit & Proper: Assessing Supporting Guidance, February 2017

Supporting Guidance is intended to provide firms and those assessing fitness and propriety (F&P) with further information on what each element of F&P means and how it can be assessed.

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Regulation: GDPR and HR – The Headlines, February 2018

The GDPR makes the ground of consent an uncertain legal basis for processing personal data. In particular, consent is likely to be unworkable in an employee data context.

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Regulation: GDPR: Data Protection/Disclosure, April 2017

It was being reported at the beginning of April that companies had abandoned plans to comply with the EU General Data Protection Regulation because of Brexit. Apparently, a significant proportion of UK companies believe that the GDPR will not apply…

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Regulation: GDPR: The Global Countdown, June 2018

The amount of hugely personal data involved in the background screening process means this is one area of business greatly affected by the implementation of the GDPR.

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Regulation: Managing Pensions, May 2018

The purpose of the inspection is to enquire into whether or not the employer has complied with, and continues to comply, with employers duties to automatically enrol workers into a workplace pension in accordance with the Pensions Act 2008.

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Regulation: Managing Pensions, May 2018

The purpose of the inspection is to enquire into whether or not the employer has complied with, and continues to comply, with employers duties to automatically enrol workers into a workplace pension in accordance with the Pensions Act 2008.

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Regulation: Regulatory Timetable, January 2015

The timeline sets out the estimated dates for the revision of the Prudential Remuneration Authority (PRA) Remuneration Code, and the European Banking Authority (EBA) Remuneration Guidelines.

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Regulation: SHPP: Shared Parental Leave Presentation, February 2015

Shared Parental Leave – the pros and cons of enhancing the statutory requirements by Marian Bloodworth and Adam Turner

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Regulation: SHPP: Statutory Shared Parental Pay Entitlement Flowchart (Birth Mother)

Statutory Shared Parental Pay (ShPP) Entitlement Flowchart (Birth mother)

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Regulation: SIMR: Employment Lifecycle, June 2015

The role of the City HR Taskforce has included identifying the issues, knowledge sharing across the market and working collaboratively to seek longer term answers in relation to SIMR.

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Regulation: SMCR: Employment Lifecycle, May 2015

The Employment Life Cycle Matrix is attached alongside the list of SMF roles and a provisional list of prescribed responsibilities required by the PRA and FCA.

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Regulation: SMCR: Extended Overview, March 2018

EXTENDED SENIOR MANAGERS AND CERTIFICATION REGIME OVERVIEW: CORE AND ENHANCED FIRMS

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Regulation: SMCR: IT Checklist, 2015

Clearly defined responsibilities and accountabilities that can be readily maintained. Existing businesses process will need to be modified to reflect the requirements of SMCR. Key elements of people data will need to be managed.

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Regulation: SMCR: Overview – Insurers – Solvency II and Large NDFs, March 2018

This summary document is a useful and accessible alternative to trawling through the many pages of PRA and FCA consultation papers and draft rules.

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Regulation: SMCR: Overview – Insurers – Solvency II and Large NDFs, March 2018

This summary document is a useful and accessible alternative to trawling through the many pages of PRA and FCA consultation papers and draft rules.

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Regulation: SMCR: Training, 2015

Understand the regulatory expectations and obligations for firms and individuals under SMCR. Determine how SMCR impacts the employment life cycle in order to recommend or effect change to related policies and procedures.

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Regulation: Whistleblowing: Legal and Regulatory Framework, March 2016

Firms must establish, implement & maintain appropriate and effective arrangements for disclosure of “reportable concerns” by “whistleblowers” allow for disclosure through range of methods.

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Remuneration Regulatory Update – CRD V

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Senior Managers & Certification Regime: Getting Ready – What Next? for those in Scope

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Senior Managers & Certification Regime: Getting Ready – What Next? for those in Scope

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SMCR Fitness and Proprietary: Statement of Good Practice BSB

This Statement of Good Practice is intended to help firms implement the Certification Regime effectively, by providing a high-level set of principles relating to the assessment of fitness and propriety(F&P)

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SMCR for Core and Non-EEA Branches and EEA Branches

When you need a practical legal solution for your next business opportunity or challenge

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SMCR for Enhanced Firms

When you need a practical legal solution for your next business opportunity or challenge

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SMCR Training Feb 2019

Understand the regulatory expectations and obligations for firms and individuals under SMCR.

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Talent Management: War for Talent, March 2014

City HR Association’s chief executive, Andrea Eccles, discusses how companies can adapt in order to remain competitive in the war for talent

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Talent: CIPD Research Report, July 2014

The CIPD is the professional body for HR and people development. We have over 130,000 members internationally – working in HR, learning and development, people management and consulting across private businesses and organisations in the public and voluntary sectors.

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Talent: What Works in Tackling Gender Inequality at Work, October 2018

The figures revealed that nationwide, 78% of reporting companies pay men more than women. However, the data reveals significant variations between sectors with the finance and insurance sector having the biggest gap overall.

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Taxing Times for High Earners, Punter Southall, 2017

These proposals for radical simplification will enable people to make clear and confident decisions about pension saving. They will mean far greater individual choice and flexibility about when and how much to save in a pension.

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Technology and the Entrepreneurial Revolution: Meta, July 2018

Adenda of Technology and the Entrepreneurial Revolution - Technology has unleashed Innovation & Entrepreneurship Competitive advantage is a function of innovation, Which is a function of people and the ecosystem they’re in.

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Technology Disruption in Financial Services / AON Hewitt McLagan / Nov 2018

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Technology Disruption in Financial Services / AON Hewitt McLagan / Nov 2018

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Technology: AI, Robotics And The Future Of HR And Learning In Financial Services, April 2017

Artificially Intelligent technology can make decisions and carry out processes based upon human rationale and behaviours. Computers will be programmed to mimic and carry out thought processes, instead of computing a user input.

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Technology: Measuring Up – A Guide to People Metrics and Performance for the City, May 2012

The desire for more HR information is gathering momentum as people issues take higher precedence on the board and organisations become more sophisticated in the way that HR metrics are used. This creates a real opportunity for HR to ‘make…

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Technology: Measuring Up – Advanced People Analytics for City Employers, June 2017

Technology has moved on considerably in the past 5 years, and so it is appropriate for the City HR Associationto provide its members with an update on new technologies and approaches to HR Metrics.

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Technology: Oracle AI, June 2017

The advances seen in HR Technology, and the implications for the world of HR analytics. From advanced tools such as Cloud based systems to the impact of Robotics and Artificial Intelligence, the implications for HR will be dramatic.

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The FCA’s Culture & Governance Priority

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The FCA’s Culture & Governance Priority

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The History and the Future of Apprenticeships in the Financial Sector

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The line manager and mental health, Paul Barrett, January 2019

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The Moral DNA of Performance: CMI/Professor Roger Steare, October 2014

Stronger management ethics are linked to better organisational performance. Almost a third of managers rate their organisation as mediocre or worse on ethical behaviour. The public sector and large organisations face the biggest challenges.

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The Moral DNA of Performance: The Corporate Philosopher, October 2014

Strong management ethics and strong organisational performance go hand in hand with improved performance in areas such as - Staff and customer satisfaction, Risk attitudes Management effectiveness, Financial performance, Community engagement

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Women in Leadership – Career Inspiration – 4th July 2019

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Women in Leadership – Career Inspiration – 4th July 2019

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Women’s Progression in the Workplace Action Note

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Women’s Progression in the Workplace Infographic

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